Introduction

Welcome to Cuebee Labs Ltd. ("Cuebee Labs," "we," "us," or "our").

Cuebee Labs operates a SaaS platform designed to help ecommerce businesses, brands, retailers, agencies, and marketplace sellers monitor search visibility, product rankings, competitor activity, digital shelf performance, AI visibility, and category-level demand intelligence (the "Service").

This Privacy Policy describes how Cuebee Labs collects, uses, discloses, processes, stores, and safeguards your information when you visit our website, use our applications, APIs, dashboards, analytics tools, or otherwise interact with our platform (collectively, the "Platform").

This Privacy Policy also includes our Cookie Policy and explains our use of cookies, analytics technologies, advertising technologies, and related tracking tools.

Cuebee Labs is committed to protecting your privacy and handling personal data transparently and lawfully in accordance with applicable data protection laws, including:

the UK General Data Protection Regulation ("UK GDPR")
the EU General Data Protection Regulation ("EU GDPR")
the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA")
applicable UK and international privacy and electronic communications regulations

Please read this Privacy Policy carefully. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the Platform.

1. Who We Are

Cuebee Labs Ltd. is a company incorporated in the United Kingdom.

Email: privacy@cuebeelabs.com

Data Controller

For personal data relating to:

account registration
subscriptions
billing
customer relationship management
marketing communications
website analytics

Cuebee Labs acts as a Data Controller.

Data Processor

Where customers use Cuebee Labs to process third-party data, competitor intelligence, campaign data, or ecommerce analytics, Cuebee Labs may act as a Data Processor on behalf of customers.

Customers remain responsible for ensuring they have lawful bases for any personal data they submit or process through the Platform.

Where required, Cuebee Labs enters into Data Processing Agreements ("DPAs") with customers.

2. What Information We Collect

We collect information directly from you, automatically through your use of the Platform, and from third-party services and integrations.

A. Information You Provide Directly

When you register, subscribe, communicate with us, or use the Platform, we may collect:

Account & Identity Information

full name
company name
business email address
username
password
job title
country
phone number

Billing & Payment Information

billing address
VAT information
payment metadata
subscription information

Payment card information is generally processed by third-party payment processors such as Stripe. Cuebee Labs does not typically store complete payment card numbers.

Customer Inputs

domains
keywords
competitors
ecommerce URLs
search queries
project configurations
dashboard customisations

Communications

support tickets
customer service interactions
demo requests
webinar registrations
survey responses
email correspondence

B. Information We Collect Automatically

When you access the Platform, we automatically collect certain technical and usage data.

Technical & Device Information

IP address
browser type
operating system
device identifiers
screen resolution
language preferences
session identifiers

Usage Data

pages visited
feature usage
clicks
searches
dashboard interactions
API requests
login timestamps
referral URLs

Platform Performance Data

We collect telemetry and diagnostic information to maintain platform stability, monitor infrastructure, identify outages, prevent abuse, and improve performance.

C. Information Collected from Third Parties

Cuebee Labs may receive information from third-party providers including:

Authentication Providers (Google, Microsoft) for Single Sign-On
Analytics Providers (Google Analytics)
Integrated Ecommerce & Marketing Platforms (Shopify, Amazon, Google, Meta)

3. How We Use Your Information

A. To Provide the Platform

create and manage accounts
authenticate users
process subscriptions
deliver analytics
provide dashboards
generate reports
process API requests

B. To Improve the Platform

We analyse usage trends to improve usability, develop features, optimise infrastructure, enhance AI models, and improve recommendation systems.

C. AI & Analytics Processing

Cuebee Labs may use machine learning and AI systems to generate insights, summarise data, identify anomalies, classify products, generate recommendations, and produce visibility forecasts.

AI-generated outputs may be probabilistic and should not be treated as guaranteed factual conclusions.

D. Security & Fraud Prevention

We process information to detect abuse, prevent fraud, monitor suspicious activity, secure infrastructure, and enforce platform restrictions.

E. Marketing Communications

Subject to applicable law, we may send newsletters, feature updates, webinars, product announcements, and promotional communications. You may opt out at any time.

F. Legal & Compliance Purposes

We may process information to comply with legal obligations, enforce agreements, protect legal rights, and respond to lawful requests.

4. How We Share Your Information

Cuebee Labs does not sell personal data for monetary compensation. We may share data in the following circumstances:

A. Service Providers

We use trusted third-party providers for hosting, cloud infrastructure, analytics, communications, customer support, and payment processing.

B. Data Infrastructure Providers

Cuebee Labs may use third-party data providers and scraping infrastructure to provide search intelligence and retail analytics services.

C. Business Transfers

Information may be transferred during mergers, acquisitions, financings, restructurings, or asset sales.

D. Legal Disclosures

We may disclose information where reasonably necessary to comply with law, respond to lawful requests, protect users, investigate fraud, or enforce agreements.

5. Cookie Policy & Tracking Technologies

Cuebee Labs uses cookies, local storage, SDKs, pixels, and related technologies.

What Are Cookies?

Cookies are small data files stored on your device when you access a website. They help websites remember information and improve user experiences.

Types of Cookies We Use

Strictly Necessary Cookies: Required for authentication, security, session management, and platform functionality
Analytics Cookies: Used to analyse traffic, understand feature usage, and improve platform performance
Functionality Cookies: Used to remember preferences, language settings, and dashboard customisation
Advertising & Marketing Cookies: Used to measure campaigns, deliver targeted advertising, and improve marketing relevance

Cookie Consent

Where legally required, Cuebee Labs will request consent before placing non-essential cookies. Users may manage cookie settings through cookie banners, browser settings, or device settings. Disabling cookies may affect functionality.

6. Data Security

Cuebee Labs implements commercially reasonable technical, organisational, and administrative safeguards including:

encryption in transit
encryption at rest
role-based access control
authentication protections
logging and monitoring
infrastructure isolation
vulnerability management

However, no system is completely secure. Cuebee Labs cannot guarantee absolute security.

7. Data Retention

We retain personal data only for as long as reasonably necessary for contractual purposes, analytics, legal compliance, dispute resolution, and fraud prevention.

Retention periods may vary depending on data type and legal obligations. Following account termination, certain data may remain in backups or archives for limited periods.

8. Children's Privacy

Cuebee Labs is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that we have collected personal data from a child, we will delete it promptly.

9. International Data Transfers

Cuebee Labs may transfer personal data internationally, including outside the European Union and United Kingdom.

Where required, we implement safeguards including Standard Contractual Clauses ("SCCs"), data processing agreements, and security assessments.

10. Your Rights

Depending on your jurisdiction, you may have rights including:

access
correction
deletion
restriction
objection
portability
withdrawal of consent

Requests may be submitted to: privacy@cuebeelabs.com

11. California Privacy Rights (CCPA/CPRA)

California residents may have rights to:

know collected information
request deletion
request correction
opt out of sharing
limit sensitive information processing

Requests may be submitted to: privacy@cuebeelabs.com

Cuebee Labs does not knowingly sell personal data.

12. GDPR Addendum

For individuals in the EEA, UK, and Switzerland:

Cuebee Labs processes personal data under lawful bases including:

contractual necessity
legitimate interests
legal obligations
consent

Users may lodge complaints with applicable supervisory authorities including the Information Commissioner's Office.

13. Third-Party Websites & Services

Cuebee Labs may contain links to third-party websites or services. We are not responsible for their content, privacy practices, or security.

Users should review third-party privacy policies independently.

14. Changes to This Privacy Policy

Cuebee Labs may modify this Privacy Policy periodically. Material changes may be communicated through email, dashboard notices, or website notices.

Continued use of the Platform after updates constitutes acceptance.

15. Contact Us

Privacy & Data Protection Inquiries:
privacy@cuebeelabs.com

Legal Notices:
legal@cuebeelabs.com